Organizational Quality Consulting

CALIBER specializes in the development and implementation of quality management programs, processes, and quality plans (manual, procedures, and forms) for small to mid-sized firms in the heavy-civil infrastructure and transportation industries.  A quality plan is a document, or several documents, that together specify quality standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract.

Quality plans should define a company’s:

  • Quality policy and objectives
  • Steps in the processes that constitute the operating practice or procedures of the organization
  • Allocation of responsibilities, authority, and resources during the different phases of the process or project
  • Specific documented standards, practices, procedures, and instructions to be applied
  • Suitable testing, inspection, examination, and audit programs at appropriate stages
  • A documented procedure for changes and modifications to a quality plan as a process is improved
  • A method for measuring the achievement of the quality objectives
  • Other actions necessary to meet the objectives



  • QUALITY MANUAL – explains how the company is implementing ISO 9001 requirements
  • Document Control & Records Management Procedures
  • Internal Auditing
  • Control of Non-Conformances
  • Corrective & Preventative Action Procedures
  • Service & Employee Specific Procedures