CALIBER specializes in the development and implementation of quality management programs, processes, and quality plans (manual, procedures, and forms) for small to mid-sized firms in the heavy-civil infrastructure and transportation industries.  A quality plan is a document, or several documents, that together specify quality standards, practices, resources, specifications, and the sequence of activities relevant to a particular product, service, project, or contract.

Quality plans should define a company’s:

• Quality policy and objectives
• Steps in the processes that constitute the operating practice or procedures of the organization
• Allocation of responsibilities, authority, and resources during the different phases of the process or project
• Specific documented standards, practices, procedures, and instructions to be applied
• Suitable testing, inspection, examination, and audit programs at appropriate stages
• A documented procedure for changes and modifications to a quality plan as a process is improved
• A method for measuring the achievement of the quality objectives
• Other actions necessary to meet the objectives

KEY COMPONENTS TO A CORPORATE QUALITY PLAN:

• QUALITY MANUAL – explains how the company is implementing ISO 9001 requirements
• Document Control & Records Management Procedures
• Internal Auditing
• Control of Non-Conformances
• Corrective & Preventative Action Procedures
• Service & Employee Specific Procedures